Privacy Policy

1. Information We Collect

We collect the following information when you use our services:

• Personal Information: Name, email address, phone number
• Booking Information: Hotel locations, room numbers, pickup/delivery dates
• Luggage Information: Number of pieces, type, weight, special items
• Payment Information: Credit card details (processed securely by third-party payment providers)
• Usage Data: IP address, browser type, device information, pages visited

2. How We Use Your Information

We use your information to:

• Process and fulfill your luggage delivery bookings
• Send booking confirmations and status updates
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations
• Send promotional communications (with your consent)

3. Information Sharing

We share your information with:

• Partner Hotels: To coordinate pickup and delivery
• Courier Services: To facilitate luggage transportation
• Payment Processors: To process transactions securely
• Service Providers: Who assist in operating our platform

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment information is encrypted and processed through PCI-DSS compliant payment gateways. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for accounting and legal purposes.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@webagapp.com

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform.

10. Contact Us

For privacy-related questions or concerns, contact us at:
TWM srl
Piazza del Popolo 1, 72100 Brindisi (BR), Italy
VAT: IT02807570748
Email: support@webagapp.com