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Frequently Asked Questions
Everything you need to know about Webag luggage delivery
Booking & Pricing
How much does luggage delivery cost?
How do I book a delivery?
Can I book for multiple cities?
What payment methods do you accept?
Pickup & Delivery
When will my luggage be picked up?
When will my luggage arrive?
Do I need to be present for pickup or delivery?
Can I change my pickup date after booking?
What if my hotel isn't listed?
Tracking & Support
How do I track my luggage?
What if my luggage doesn't arrive on time?
Can I change my delivery date or destination?
What happens if my luggage is lost or damaged?
Luggage Guidelines
What types of luggage do you accept?
Can I send fragile or valuable items?
What items are prohibited?
Do I need to lock my luggage?
Cancellations & Refunds
What is your cancellation policy?
How long do refunds take?
What if Webag cancels my booking?
Insurance & Liability
Is my luggage insured?
Are hotels liable for my luggage?
What's not covered by insurance?
How do I file an insurance claim?
Still have questions?
Our support team is here to help
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